Terms & Conditions

01Booking confirmation

Complete the required payment process and check for a booking confirmation or electronic voucher issued by us or our authorised booking system. A payment record or application acknowledgement alone does not confirm a booking. Contact us if confirmation has not arrived.

Check the rental dates, items, quantities and user details. If we cannot confirm your booking, we will notify you and refund payments collected for services we cannot provide.

02Rental items and charges

The confirmed booking sets out the items, package inclusions, rental period and charges. Prices are in Japanese yen and include applicable consumption tax. Extras, upgrades and other services are listed separately. Any deposit or card authorisation, including its amount and release conditions, will be disclosed before booking.

A particular brand, model, colour or size is guaranteed only when expressly promised in the booking. If confirmed equipment is unavailable, we will discuss alternatives. If we cannot offer an alternative you accept, we will refund the rental we cannot provide.

03Booking details and minors

Provide accurate details for each user, including the name, contact details, height, weight, shoe size and experience requested for equipment preparation and adjustment. Obtain appropriate authority when booking for someone else and make these terms available to each user. A parent or legal guardian must consent to a minor’s rental where required by law.

04Collection and fitting

Collect at the place and time shown in your confirmation. Present your booking voucher and cooperate with necessary identity checks. Collection the day before or outside opening hours requires our prior confirmation.

Before leaving, check the items, accessories, fit and visible condition with our staff and complete fitting and adjustments. Report any poor fit, missing items or concerns immediately. You may still report equipment defects discovered after collection.

05Returns and extensions

The rental period follows your booking. Late collection does not automatically extend the return deadline. Return all items and accessories to the agreed location on time, handing them to our staff or an agreed recipient for checking. Do not leave equipment outside, at a hotel or elsewhere without approval.

Request an extension before the original deadline; availability and charges must be confirmed. Contact us promptly if you expect a delay. Late charges follow the rates disclosed before booking and applicable law. All times are Japan Standard Time (JST) unless expressly stated otherwise.

06Changes and equipment exchanges

Contact us early to request changes to dates, duration, sizes or items. Changes depend on availability and the applicable policy. We will obtain your agreement before charging for an upgrade or additional rental.

If equipment does not fit, malfunctions or appears unsafe, stop using it and contact us. Do not attempt repairs. Depending on the circumstances, we will arrange adjustment, replacement or a refund for services we cannot provide, as required by law.

07Cancellations and refunds

Cancellation deadlines, fees, refund eligibility, method and processing time follow the policy displayed before booking. Apply through the channel specified in that policy and retain a record of your request. For third-party bookings, follow the original platform’s process and the terms applicable to that booking.

Late cancellation, failure to collect, late collection or early return for personal reasons generally does not qualify for a refund of the resulting unused rental, unless the booking policy or applicable law provides otherwise. Cancellation fees will not exceed legally permitted amounts. If we cannot provide the agreed service, refunds follow these terms and applicable law.

08Weather and service changes

If severe weather, traffic restrictions, natural disasters or other events beyond our control affect our ability to provide the rental, we will notify you promptly and discuss rescheduling or alternatives. Services we cannot provide will be refunded as required by law.

If only a resort, lift or independently arranged transport is affected and we can still provide the agreed rental, changes and refunds follow the booking’s cancellation policy and applicable law. Separately booked lessons, transport and travel products have their own service terms.

09Equipment use and safety

Use equipment as intended and follow Japanese law, resort rules and staff safety instructions. Skiing and snowboarding involve injury risks; bindings and protective equipment cannot prevent every injury. Choose terrain appropriate to your ability and do not enter closed areas.

Do not sublet, lend, modify equipment or adjust bindings without permission. Follow our care instructions; do not wash or iron rental clothing or equipment yourself, or expose it to fire. We may refuse handover or require use to stop where intoxication, dangerous use or other conduct creates a safety risk. Charges will be settled according to the circumstances and applicable law.

10Damage, loss and theft

Keep equipment secure throughout the rental. Report damage, loss or theft promptly and cooperate with necessary checks; report theft to the police. We do not charge for reasonable wear from normal use or product defects you did not cause.

You may be responsible for reasonable repair or compensation costs where misuse, negligent care or another cause for which you are legally responsible results in loss. We will explain the damage and calculation, taking the equipment’s previous condition and age into account. We do not automatically charge the retail price of a new item.

11Insurance coverage

Unless expressly included in your booking, rentals do not automatically include personal accident, medical, third-party liability or equipment damage and loss insurance. Where insurance is included, benefits, limits, exclusions and claims conditions follow the applicable policy.

Equipment damage protection or a damage waiver is not personal accident insurance. Consider insurance covering skiing or snowboarding, your actual activities and rented equipment, and check whether search and rescue costs are covered.

12Personal belongings and responsibility

Keep passports, cash, electronics, luggage and other belongings secure. Any storage arrangement and its conditions must first be agreed with us. We remain responsible as required by law for loss caused by our intentional acts, negligence or other causes for which we are legally liable.

These terms do not exclude or limit liability that cannot lawfully be excluded or limited, or affect your statutory consumer rights. A user’s responsibility for injury or damage to themselves, others or property depends on the cause and applicable law.

13Personal information

We use personal information for booking management, equipment preparation, rental communications, safety management, requested insurance arrangements and legally necessary operations, in accordance with the IFC Privacy Policy. Rental order information is stored in Booqable. Marketing communications follow the consent and unsubscribe procedures in that policy.

14Governing law and changes to these terms

Japanese law applies, subject to applicable mandatory consumer protections. Please contact us first to discuss a rental concern or dispute; your right to seek other lawful remedies remains unaffected. If a provision is invalid, the remaining valid provisions continue to apply.

We may update these terms following changes in laws or services and publish the effective date on our website. Confirmed bookings generally remain subject to the terms agreed at booking, unless otherwise agreed or a change is permitted by law.

15Contact details

This is our company contact address. Check your booking confirmation for the equipment collection and return location.