Help Center

We recommend booking ahead, especially for groups, busy dates or specific sizes. Choose your dates and equipment on our rental page, or contact us for help. Walk-in rentals depend on availability.

Provide your rental dates, package and contact details, plus each user’s name, height, weight, shoe size and experience. You can book for a group, but we need individual measurements. Include hotel details if requesting delivery.

Use centimetres for height, kilograms for weight and Japanese sizing in centimetres for shoe size. If you only know your EU, US or UK size, include the sizing system. These details help us prepare; fitting and adjustments are still needed.

Complete the required payment process and check for a booking confirmation or electronic voucher. A payment record alone does not confirm your booking. Contact us if confirmation is missing. Payment methods and any deposit or card authorisation requirements are explained before booking.

Prices are in Japanese yen, including consumption tax. The price list shows one-day rates; the Basic Gear Set is ¥7,000 per day. Rentals include the listed equipment only. Lift passes, lessons, transport and hotel delivery are separate unless expressly included.

Consecutive rentals receive 10% off for 2 days, 20% for 3 days, 30% for 4 days and 40% for 5–7 days. A Basic Gear Set costs ¥12,600 for 2 days or ¥16,800 for 3 days. Eligible items and totals appear in your order. Ask for a quote for separate dates or 8+ days; extras such as delivery are not automatically discounted.

Choose All-Mountain for general resort riding and groomed runs, or Powder for equipment designed with deeper snow in mind. Tell us your ability, preferred terrain and whether you ski or snowboard. A Powder package does not include a guide or permission to enter closed areas.

A Gear Set focuses on skis or a snowboard plus boots. A Standard Set adds a jacket and snow pants. Packages named Full Set also include a helmet, goggles and gloves. For example, the All-Mountain Standard Full Set costs ¥18,000 per day. Check the full item list before booking.

All-Mountain Premium Set and Premium Full Set include premium snowboard equipment and a premium Arc’teryx jacket. Premium Snowboard Set includes a snowboard, bindings and boots without clothing. Powder packages offer powder skis or snowboards, with Standard and Premium primarily differing in the jacket range.

Burton Step On is available as an option with premium snowboard equipment, subject to dates and sizing. Step On requires compatible Step On boots. If bringing your own boots, send us the brand, model and size so our team can check compatibility.

Tell us your preference and we will check availability for your dates. Powder options include MOSS and GENTEMSTICK snowboards and ARMADA skis. Models and sizes depend on stock. A specific item is guaranteed only when expressly confirmed in your booking.

Yes. Skis, snowboards, boots, clothing and accessories are available individually. Standard skis or a snowboard alone cost ¥4,000 per day, and boots alone cost ¥3,500 per day. Tell us if using your own boots with rental equipment and bring them for a compatibility check.

Send us the user’s age, height, weight and shoe size so we can check suitable stock and prices. Confirm children’s or unusual sizes before paying; availability cannot be assumed from the adult package list.

Standard jackets are from the Arc’teryx Beta range. Premium jackets include Rush, Beta SV, Alpha or equivalent styles, depending on availability. Snow pants are INFINITY CITY’s own brand, so the full outfit is not entirely Arc’teryx.

Packages named Full Set include all three, with OutdoorMaster helmets, goggles and gloves as the standard setup. Other packages can add accessories separately. The Standard Accessory Pack includes a helmet, goggles and gloves for ¥4,000 per day.

Yes. Add ¥1,500 per day to a Full Set to upgrade its helmet and goggles to Oakley; the gloves stay as originally included. Request the upgrade when booking so we can check sizes and stock. This is a Full Set upgrade price, not the standalone rental price.

Yes. Standard Wear is ¥7,000 per day and Premium Wear is ¥9,000 per day, each including a jacket and our own-brand snow pants. Pants alone are ¥3,000 per day. A standard helmet, standard goggles or gloves cost ¥1,500 each per day; Oakley helmets and goggles cost ¥2,500 each per day.

A Protective Gear Set with impact shorts and knee pads is available for ¥2,000 per day. It is separate from the helmet, goggles and gloves included in a Full Set. Add it when booking and confirm the size.

Bring suitable base layers, insulating layers and ski socks, and wear or bring them for fitting. A jacket and pants rental does not include all next-to-skin clothing. INFINITY CITY balaclavas are available to buy for ¥2,000; they are not rental accessories.

Find us at THE SUSUKINO SQUARE WEST 1F, 3-6 Minami 6-jo Nishi 5-chome, Chuo-ku, Sapporo. Our 2026–27 winter opening hours are 09:00–20:00 Japan time, subject to announced changes. Collect equipment at the store, not the company office. Map & directions

Request this when booking. We will confirm the collection time, equipment arrangements and any additional charge. Previous-day collection requires prior approval; opening hours alone do not mean free early collection is included.

Bring your confirmation, ski socks and intended clothing layers, plus your own boots if using them. Allow time for each person’s fitting and adjustments. Tell us about any fixed transfer or lesson departure so we can help plan your arrival.

Tell our staff during fitting so we can adjust the setup or look for an alternative. Contact us promptly if discomfort develops later, and stop using equipment if it appears unsafe. Exchanges and upgrades depend on stock; any price difference will be explained first.

Return all items and accessories to the agreed location by your booking’s deadline, handing them to staff or an agreed recipient. Store closing time is not automatically your return deadline. Do not leave equipment outside or with an unapproved third party.

For a continuous multi-day rental, you can generally keep the gear until the agreed final return time, unless your booking says otherwise. Store it securely and let it dry with ventilation. Do not wash clothing, wax, repair or apply high heat yourself. Empty pockets and report stains or damage when returning.

Contact us before your original deadline with your booking reference and expected return time. Extensions require confirmation of availability and charges. Keeping gear longer does not automatically extend the booking. We will confirm handover options and any late fee under your rental terms.

Equipment delivery is available to central Sapporo hotels for ¥3,000 one way or ¥5,000 round trip per order. Send the hotel name, address, dates and equipment requirements so we can confirm coverage and timing. This fee covers equipment delivery, not passenger transport.

Provide your booking reference, hotel name and address, guest name, contact details and preferred delivery or collection time. Measurements do not replace fitting. We will agree on fitting, adjustments and handover before delivery, including whether a store visit is needed.

Request hotel collection in advance so we can agree on hotel cooperation, timing and handover. Collection is not automatically included with one-way delivery. Do not leave gear in the lobby or check out without a confirmed arrangement.

Rental guests can enquire separately about return transfers to Sapporo Teine or Sapporo Kokusai. Send the date, resort, passenger count and pickup location. Prices, seats and departure times require confirmation. Transfers are separate from standard rentals and hotel equipment delivery.

Send your LIYI TRIP booking reference and package name. We will check the included equipment and help arrange only the missing items. Inclusions vary by tour and lesson package. Visit the LIYI TRIP website for tour and lesson information.

LIYI TRIP website (opens in a new tab)

Contact us early with your booking reference and request. Date changes depend on availability; cancellations follow the policy shown before booking. Early returns for personal reasons generally do not qualify for an unused-rental refund unless your booking policy or the law provides otherwise. Apply through the original platform for platform bookings.

Contact us promptly with the affected dates and circumstances. If IFC cannot provide the agreed rental, we will discuss alternatives or a refund for the unprovided service. If the rental remains available, the booking’s cancellation policy and applicable law apply; an individual resort closure does not automatically trigger a full refund.

Contact us immediately, stop using unsafe equipment and report theft to the police. We do not charge for reasonable wear from normal use. Other cases are assessed according to the cause, equipment condition and rental terms, with repair or compensation costs explained to you.

Do not assume personal accident, medical, third-party liability or equipment damage and loss insurance is included unless your booking expressly says so. Where coverage is included, check the applicable policy and exclusions. Equipment damage protection is not personal accident insurance.

We use your details to prepare equipment, manage the booking and arrange collection, returns and requested services. Rental order information is stored in Booqable and handled under the IFC Privacy Policy. Contact us to request access or corrections.